Lifetime Warranty
Every SIDELINE product is covered by a lifetime warranty against manufacturing defects. We build them to last, and if one fails because of how it was made, we will repair or replace it.
What lifetime means
Lifetime refers to the working life of the product under normal personal use. It does not mean the lifetime of the owner. If a product fails due to a manufacturing defect at any point during its normal working life, it is covered.
What is covered
- Manufacturing defects in materials or workmanship
- Stools: structural faults in the frame or seat, and faults in the telescopic locking system
- Drinkware: faults in the vacuum seal, the lids and the powder coated finish
- Breakages that occur during normal intended use within any stated weight rating
What is not covered
- Normal wear and tear, including scratches, marks and fading
- Damage from accidents, misuse, or modification
- Use beyond the stated weight rating for the product
- Commercial or hire use outside normal personal use
- Products not purchased from Sideline Stools or an authorised reseller
How to make a claim
Email hello@sidelinestools.com.au with your order number, a short description of the fault, and clear photos or a short video showing the issue. You can also write to us at the postal address below.
We will assess your claim and respond within 2 business days. In many cases photos or a short video are enough and nothing needs to be sent back. Please contact us before returning anything.
Cost of claiming
There is no charge for assessment, repair or replacement, and no charge for delivering a repaired or replacement item back to you in Australia or New Zealand.
If we do need the product returned to us for assessment, you will need to send it back in the first instance. Keep your postage receipt. We will reimburse reasonable return postage once the item reaches us and the fault is confirmed as covered by this warranty or by the consumer guarantees that apply where you purchased.
For New Zealand and other overseas customers we will usually assess a claim from photos or video rather than asking you to post the product back. Where a return is genuinely needed we will agree the arrangement with you first.
Who provides this warranty
SIDELINESHOP PTY LTD
ABN 26 691 487 206
PO Box 5162, Wheeler Heights NSW 2097, Australia
Email: hello@sidelinestools.com.au
Your rights under consumer law
The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods to which this warranty relates.
Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand. If you purchased as a consumer in New Zealand, our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Nothing in this warranty limits your rights under that Act or the Fair Trading Act 1986.
Last updated 12 August 2026