FAQ
What does Sideline sell?
The SIDELINE XL and the SIDELINE Mini Luxe stools, multi packs including the XL 2-Pack, Mini Luxe 2-Pack, Combo Pack and Family 4-Pack, the SIDELINE Team Pack for clubs and groups, custom branded stools, and the SIDELINE Sippy insulated cup. We add to the range as we go.
What is the difference between the XL and the Mini Luxe?
The XL has a wide swivel cushioned seat, adjusts to 50 cm and is rated to 400 kg. The Mini Luxe is more compact with an inbuilt cushioned seat, adjusts to 45.5 cm and is rated to 250 kg. The XL is built for comfort over a long day. The Mini Luxe is built for tight spaces and easy carrying.
What is the Sideline Sippy?
A 400 ml double wall vacuum insulated stainless steel cup that works as a coffee cup, a tumbler and a can cooler. It comes with two lids, a coffee lid with a steel straw and a beer lid, and there is a bottle opener built into the base. It fits standard 330 to 375 ml cans and stubbies and comes in Black, Sand and Chalk.
What is the Team Pack?
The Team Pack is our Mini stool sold in multiples, in 2, 4 and 6 stool packs. Rated to 250 kg per stool. It is not sold individually. For 20 stools or more, see Team Orders and Bulk Enquiries.
How long does shipping take?
Orders placed before 2pm AEST Monday to Friday are dispatched the same day. Anything after 2pm goes out the next business day. Weekend and public holiday orders are dispatched the next business day.
Most Australian orders arrive within 2 to 8 business days after dispatch. New Zealand orders usually arrive within about 7 business days. Tracking is emailed once your order is on its way.
How much is shipping?
Within Australia, standard shipping is free on orders over $79. Under that it is a flat $5. Express delivery is available at checkout.
To New Zealand, standard shipping is free on every order with no minimum spend.
To other international destinations, standard shipping is $8.99 AUD, free on orders over $120 AUD. Rates are confirmed at checkout.
Will I be charged duties or taxes when my order arrives?
No. Duties and taxes are covered by us and included in your shipping. The price you pay at checkout is the price you pay. Nothing further is owed when your order lands.
Do you ship Australia and New Zealand wide?
Yes. We ship Australia wide and to New Zealand, along with a number of other countries including the United States, United Kingdom, Canada, Singapore and across Europe.
What warranty do Sideline products come with?
Every SIDELINE product carries a lifetime warranty against manufacturing defects, in Australia and overseas. Lifetime means the working life of the product under normal personal use. Full details are on our Lifetime Warranty page.
Something has gone wrong with my stool. What do I do?
Email hello@sidelinestools.com.au with your order number and clear photos or a short video of the issue. Contact us before sending anything back, as photos are usually enough. If we do need the item returned, we will reimburse reasonable return postage once it reaches us and the fault is confirmed as covered. For New Zealand and overseas orders we will usually assess from photos rather than asking you to post anything back.
Are Sideline products suitable for outdoor use?
Yes. They are made for sidelines, training, camping, fishing, markets and everyday outdoor use.
What is your return policy?
We accept returns for faulty, damaged or incorrect items. We do not accept change of mind returns. Your rights under the Australian Consumer Law, and the Consumer Guarantees Act if you are in New Zealand, are not affected. See our Returns and Refunds page.
Do you offer bulk pricing?
Yes, from 20 stools. Email info@sidelinestools.com.au or see our Team Orders and Bulk Enquiries page.
Can I customise products with logos or colours?
Yes. Custom logo and colour orders are available on the Mini Luxe and Team Pack, from 48 units, with production taking roughly 6 to 10 weeks. Email info@sidelinestools.com.au.
Can my team fundraise with Sideline?
Yes. Teams earn 10 percent on every order placed through their link, at no cost and with no stock to hold. See our Team Fundraising Program.
How do I contact Sideline?
For orders, warranty and general questions, email hello@sidelinestools.com.au. For team orders and bulk enquiries, email info@sidelinestools.com.au. You can also use our contact page. We reply within 1 business day.