Returns & Refunds
SIDELINESHOP PTY LTD is a small Australian business shipping to Australia, New Zealand and a number of other countries. We hold limited stock and turn orders around quickly, so please check product details before ordering.
Change of mind
We do not offer returns or exchanges for change of mind, incorrect selection, or if a product does not suit your personal preference. This does not affect your rights under consumer law, which are set out below.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, contact us at hello@sidelinestools.com.au as soon as you notice the problem. Please include:
- Your order number
- A short description of the issue
- Clear photos of the item and the packaging
Contact us before sending anything back. In many cases photos are enough to sort it out and no return is needed.
If we do need the item returned, you will need to send it back in the first instance. Keep your postage receipt. We will reimburse reasonable return postage once the item reaches us and the fault is confirmed as covered.
For New Zealand and other overseas orders we will usually assess from photos or video rather than asking you to post the product back. Where a return is genuinely needed we will agree the arrangement with you first.
We will then provide a repair, replacement or refund as appropriate. Contacting us early helps us sort it out faster, but it does not limit your rights. Consumer guarantees apply for a reasonable period after purchase, depending on the product and the nature of the fault.
Manufacturing defects
All SIDELINE products carry a lifetime warranty against manufacturing defects. See our Lifetime Warranty page for what is covered and how to claim.
Refunds
Approved refunds are issued to your original payment method. Allow 5 to 10 business days for the funds to appear in your account. Shipping charges are refunded where an item was sent in error or is found to be faulty.
Your rights under consumer law
Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand. If you purchased as a consumer in New Zealand, our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Nothing in this policy limits your rights under that Act or the Fair Trading Act 1986.
Contact
SIDELINESHOP PTY LTD
ABN 26 691 487 206
PO Box 5162, Wheeler Heights NSW 2097, Australia
Email: hello@sidelinestools.com.au
Last updated 12 August 2026